Cancellations can be made using the client portal, email (allakrea@arctutoring.ca), or text (604-813-9399). If less than 24 hours of notice is given, this will be considered a missed session and the client will be billed for the scheduled session. If a student does not join a scheduled session this will also be billed as a missed session. The tutor will make reasonable efforts to provide 24 hours’ notice if they need to cancel a session. Opportunities to reschedule the session will be provided. The client will not be charged for sessions that the tutor cancelled. The tutor and client will discuss rescheduling appointments due to cancelled appointments or statutory holidays.